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1. These General Terms and Conditions govern the contractual relationship between the parties‘ Lost in Translation and its customers. The respective current version of these terms and conditions is binding. Any deviating terms and conditions of the Customer shall not become part of the contract even if „Lost in Translation“ has not expressly rejected them.

2. The following conditions apply to language courses:
a) Duration, price, location, group size, and other details will be discussed with the customer individually. For this purpose, the customer receives an offer by e-mail, which can be accepted by e-mail, or phone. b) The teacher can change during the course. Customers are not entitled to have their lessons with a specific teacher. c) If the customer is unable to make use of an agreed lesson, he/she is obliged to immediately cancel it. If the cancellation is less than 24 hours prior to the agreed start of the lesson, The customer cannot send another customer to use the lesson. Lost in Translation is entitled to charge the customer for any loss or damage incurred as a result. There is no claim to receive this lesson at a later point in time. d) If a lesson is canceled due to reasons which are caused by Lost in Translation or a third party representing Lost in Translation, the lesson will be made up for at an agreed date and time. e) Open-ended courses can be canceled by both parties with a notice period of four weeks. The termination can be done in writing or by e-mail.  f) For classes on Skype and similar means of communication, the customer shall be responsible for ensuring that necessary technical aids and an Internet connection with sufficient bandwidth are available. If a lesson cannot take place in whole or in part, due to technical faults caused by the customer, the agreed fee is to be paid for this. In cases, in which the cause of the fault cannot be assigned, the lesson is extended by the lost time or if that’s not possible due to organizational reasons, it will be made up for at an agreed date and time. g) The customer receives a monthly invoice, which must be paid within two weeks of receipt.

3. Service and telephone time

a) Lost in Translation offers support and accompaniment for procedures, applications, discussions, and appointments with authorities and service providers. Unless agreed otherwise, these will be charged, according to the time required.  Upon his request, the customer receives a verbal or written offer with the estimated costs, which he can accept verbally or by e-mail. b) Actual costs may differ from the estimate if Lost in Translation took less or more time than expected to settle the matter. c) The customer receives an invoice for the costs, which must be paid within two weeks after receipt.  d) For orders that are expected to take less than an hour to complete, and for urgent matters for which it is not possible to prepare an offer in advance, the Customers can book a service time of at least one hour via the Lost in Translation website and pay in advance with Paypal or express bank transfer. The time Lost in Translation spends on the activity will be deducted from this balance. e) For telephone calls on behalf of the customer, Lost in Translation charges at least a time expenditure of 15 minutes. If the call takes longer, the call will be billed by the minute. f) Credit balance remaining after completion of the matter will not be refunded. It can be used for further Lost in Translation services or be transferred to other customers. g) Unless otherwise agreed, the travel time for escorting you to your destination must be included in the price, if the destination is outside HVV fare zone A or the Berlin S-Bahn ring. h) Lost in Translation takes appointments with third parties only if accompanied by the customer. In the case of telephone appointments, the customer must ensure that he/she is too available during a phone call with a third party to answer or clarify further questions. i) Lost in Translation does not provide legal advice. Where there are legal actions to be taken, the customer may have to obtain a recommendation for action from a lawyer. j) If the customer is unable to make an appointment, he/she must immediately notify Lost in Translation. If the cancellation takes place less than 24 hours before the agreed date, Lost in Translation shall be entitled to charge the customer for the resulting damage.

4. The following conditions apply to translations:

a) After sending his documents by e-mail, the customer receives an offer regarding the costs and the processing time for a translation, which he can accept in writing, by e-mail or verbally.b) The customer must check the translation immediately. If he does not make any complaints or requests for improvement within one week, the translation shall be deemed accepted. The fee is thus due.c) Lost in Translation does not have any sworn translators. For translations to be submitted to the authorities or courts, it is recommended that a sworn translator be used. Otherwise, there is a risk that the translation will be rejected.d) For translations required at short notice or simple explanations of a foreign-language document, it is possible to book service time via our website. After the time allotment has been credited, Lost in Translation will explain the document to the customer by telephone or translate it orally, as requested. For this, Lost in Translation calculates a minimum of 15 minutes. If the call takes longer, the call is billed to the minute.

5. . Liability

a) Lost in Translation is liable in all cases of contractual and non-contractual liability for intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of wasted expenses.b) In other cases, Lost in Translation shall only be liable – unless otherwise provided for under c) – in the event of a breach of a contractual obligation, the fulfillment of which is essential for the proper performance of the contract and on whose compliance the user may regularly rely (so-called cardinal obligation), limited to compensation for foreseeable and typical damage. In all other cases the liability of Lost in Translation is excluded subject to the regulation in c).c) The liability of Lost in Translation for damages from injury to life, body or health and under the Product Liability Act remains unaffected by the above limitations and exclusions of liability.d) The same applies to vicarious agents and representatives.

6. Other

a) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Sales Convention. If the customer acts as a consumer and has his habitual residence in another country at the time of use, the application of mandatory legal provisions of this country remains unaffected by this choice of law.b) If the customer acts as a merchant, the exclusive place of jurisdiction is the registered office of Lost in Translation. The same applies if the customer acts as an entrepreneur. Otherwise, the applicable statutory provisions shall apply to local and international jurisdictions.c) If individual provisions of this GTC are invalid, the remaining provisions of the contract shall nevertheless remain effective.

7. Revocation instruction
Customers who have booked service time via the website as consumers have a statutory right of withdrawal, via which Lost in Translation informs them as follows. Consumers are natural persons who conclude a legal transaction for a purpose that cannot be attributed to their commercial or self-employed professional activity.

Right of revocation

„You have the right to withdraw from this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Lost in Translation, Sabine Schrader, Herbert-Weichmann-Str. 2, 22085 Hamburg, sabine.schrader@lostintranslation.de, Phone: 49-40-22868056 Fax:03302-8637118 by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you cancel this Agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

If you have requested that the Services commence during the cancellation period, you shall pay us an appropriate amount corresponding to the proportion of the Services already provided by the time you notify us of the exercise of the right of cancellation in respect of this Agreement compared to the total scope of the Services provided for in the Agreement.

model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

Lost in Translation, Sabine Schrader,Herbert-Weichmann-Str. 2, 22085 Hamburg, sabine.schrader@lostintranslation.de, Fax: 03302-8637118

I/we (*) hereby cancel the contract concluded by me/us (*) for the provision of the following service (*)

Ordered on (*)

Name of the consumer(s)

Address of the consumer(s)

signature of the consumer(s) (only if communicated on paper)

–Datum

(*) Delete where not applicable.“

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